Privacy Policy

Last updated: June 29, 2025

At Trinity Access and Video Solutions ("TAVS," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a consultation or quote through our website forms
• Contact us via phone, email, or other communication methods
• Schedule security system installations or maintenance services
• Subscribe to our newsletter or marketing communications
• Participate in surveys or feedback requests

This information may include:

• Name and contact information (phone number, email address, mailing address)
• Business information (company name, job title, business address)
• Property details for security assessments
• Communication preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or search terms
• Device information (operating system, screen resolution)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and improving our security installation and maintenance services
• Responding to your inquiries and consultation requests
• Scheduling appointments and coordinating service visits
• Sending you relevant information about our services and industry updates
• Analyzing website usage to improve user experience
• Complying with legal obligations and protecting our rights
• Preventing fraud and ensuring the security of our services

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, conducting business, or servicing you
• Legal Requirements: When required by law, court order, or government regulations
• Business Protection: To protect our rights, property, safety, or that of our customers or others
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• With Your Consent: When you have given us explicit permission to share your information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using encryption technologies
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Provide relevant content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your information in a structured format

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: